diff --git a/backend/src/ee/services/license/license-service.ts b/backend/src/ee/services/license/license-service.ts
index 57863d76f..7530f8831 100644
--- a/backend/src/ee/services/license/license-service.ts
+++ b/backend/src/ee/services/license/license-service.ts
@@ -215,10 +215,17 @@ export const licenseServiceFactory = ({
         currentPlan.identitiesUsed = identityUsed;
 
         if (currentPlan.identityLimit !== null && currentPlan.identityLimit !== identityUsed) {
-          await licenseServerCloudApi.request.patch(`/api/license-server/v1/customers/${org.customerId}/cloud-plan`, {
-            quantity: membersUsed,
-            quantityIdentities: identityUsed
-          });
+          try {
+            await licenseServerCloudApi.request.patch(`/api/license-server/v1/customers/${org.customerId}/cloud-plan`, {
+              quantity: membersUsed,
+              quantityIdentities: identityUsed
+            });
+          } catch (error) {
+            logger.error(
+              error,
+              `Update seats used: encountered an error when updating plan for customer [customerId=${org.customerId}]`
+            );
+          }
         }
 
         await keyStore.setItemWithExpiry(