From c795b3b3a01a48482fb5abeca90af9e664d5566d Mon Sep 17 00:00:00 2001 From: Vladyslav Matsiiako Date: Sat, 17 Aug 2024 22:49:53 -0700 Subject: [PATCH] added talking-to-customers.mdx to handbook --- company/handbook/talking-to-customers.mdx | 20 ++++++++++++++++++++ company/mint.json | 3 ++- 2 files changed, 22 insertions(+), 1 deletion(-) create mode 100644 company/handbook/talking-to-customers.mdx diff --git a/company/handbook/talking-to-customers.mdx b/company/handbook/talking-to-customers.mdx new file mode 100644 index 000000000..3f1009162 --- /dev/null +++ b/company/handbook/talking-to-customers.mdx @@ -0,0 +1,20 @@ +--- +title: "Talking to Customers" +sidebarTitle: "Talking to Customers" +description: "The guide to talking to customers at Infisical." +--- + +Everyone at Infisical talks to customers directly. We do this for a few reasons: +1. This helps us understand the needs of our customers and build the product they want. +2. This speeds up our iteration cycles (time from customer feedback to product improvements). +3. Our customers (developers) are able to talk directly to the best experts in Infisical (us) – which improves their satisfaction and success. + +## Customer Communication Etiquette + +1. When talking to customers (no matter whether it's on Slack, email, or any other channel), it is very important to use proper grammar (e.g., no typos, no missed question marks) and minimal colloquial language (no "yeap", "yah", etc.). +2. At the time of a crisis (e.g., customer-reported bug), it is very important to communicate often. Even if there is no update yet, it is good to reach out to the customer and let them know that we are still working on resolving a certain issue. + +## Community Slack + +Unfortunately, we are not able to help everyone in the community Slack. It is OK to politely decline questions about infrastructure management that are not directly related to the product itself. + diff --git a/company/mint.json b/company/mint.json index d5f6395e5..c29f6c237 100644 --- a/company/mint.json +++ b/company/mint.json @@ -60,7 +60,8 @@ "handbook/spending-money", "handbook/time-off", "handbook/hiring", - "handbook/meetings" + "handbook/meetings", + "handbook/talking-to-customers" ] } ],