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add on call to hand book

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Maidul Islam
2025-01-13 01:27:50 -05:00
parent 258d19cbe4
commit a4aa65bb81
3 changed files with 106 additions and 1 deletions
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company/documentation/engineering/oncall-summery-template.mdx
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---
title: "On call summary template"
sidebarTitle: "Summary template"
---
```plain
Date: MM/DD/YY-MM/DD/YY
Notable incidents:
- [<open/resolved>] <details of the incident including who was impacted. what you did to mitigate/patch the issue>
- Action items:
- <what can we do to prevent this from happening in the future?>
Notable support:
- [Customer company name] <details of the support inquiry>
- Action items:
- <what actions should be taken/has been taken to resolve this>
- <what can we do to prevent this from happening in the future?>
Comments:
<Any comments you have from your on call shift. Were there any pain points you experienced, etc?>
```